Service 101
The foundation of every Luxe professional. Attendants learn table settings, the sequence of service, approaching and reading guests, carrying and clearing with grace, and the quiet confidence of polished, attentive service.
Educate • Empower • Elevate
The Luxe Hospitality Academy
Where good service becomes exceptional hospitality.
An intimate, private-school approach to hospitality education. Small classes, personal instruction and the standards behind every Luxe event, taught on site to your team.
Welcome to The Luxe Hospitality Academy,
where service becomes an experience and individuals discover the power of excellence.
At The Luxe Hospitality Academy, we believe exceptional service begins with the person delivering it. Our purpose is to develop confident, polished, service-minded professionals who understand that true hospitality goes beyond completing a task. It is about how you make people feel.
Through engaging, real-world training, our courses strengthen the skills that shape extraordinary service: communication, professionalism, presentation, emotional intelligence, problem-solving, anticipation of guest needs, attention to detail, and the ability to create meaningful connections.
But our goal is bigger than teaching service standards.
We develop the individual behind the service.
Participants leave The Luxe Hospitality Academy with a deeper understanding of their personal value, greater confidence in how they communicate and present themselves, and a renewed sense of pride in the experience they create for others. They learn how to move from simply providing service to intentionally creating experiences.
For organizations, that transformation means stronger teams, more consistent service, increased professionalism, and a culture where excellence becomes the expectation rather than the exception.
The Luxe Hospitality Academy doesn’t simply teach people how to serve. We teach them how to show up, stand out, and leave a lasting impression.
The Curriculum
Seven courses. One standard.
Wine Service
Presenting, opening and pouring with elegance, from the first bottle to the last glass. Includes an instructor-led wine pairing and tasting, so attendants can describe what they pour and guide guests with ease.
Mixology
An instructor-led course in classic and signature cocktails, bar setup, technique and efficient service at volume, with a strong focus on responsible alcohol service. Certification follows successful completion.
Event Etiquette
Professional presence from arrival to strike. Covers discretion, posture, appearance, guest and client interaction, working alongside vendors, and the unspoken rules of formal events.
Elevated Service
Fine-dining standards for high-end events. Synchronized and plated service, French and butler-style service, white-glove details, and anticipating each guest’s needs before they are spoken.
White Glove WOW
The signature Luxe touches. Attendants learn to create personal moments, thoughtful surprises and graceful recoveries: the details guests remember long after the last dance.
Event Coordination
For leads, captains and aspiring coordinators. Covers timelines and run-of-show, vendor communication, managing staff on the day, problem-solving under pressure and leading a team calmly through every moment of an event. Certification follows successful completion.
Development Programs
Designed to come to you.
- On-Site Team Training
- Our signature format. A Luxe instructor teaches your staff at your venue, in the rooms where they serve.
- Private & Small-Group Sessions
- Focused instruction for a select group or a single professional who wants to sharpen their craft.
- Custom Programs
- A curriculum built around your venue’s style, menus and standards, combining the courses your team needs most.
- Certification & Completion
- Mixology and Event Coordination include certification. Every attendee receives a Luxe certificate of completion.
Request a Quote & Schedule a Consultation
Let’s design your program.
Tell us about your team. We’ll follow up personally with a quote and a time to talk.